Resident Hub

Your one-stop online community. Stay connected, access essential information, submit service requests, pay rent, and communicate directly with your property manager – all in one convenient platform.
*All resident communication is handled through the portal. Website contact forms are not monitored for resident inquiries.

Help Us Maintain Your Home

Search to better understand some key information regarding
responsibilities of residents and other important reminders.

Vehicle Information

  • You and your guests may park only in designated areas and not on the grass
  • Keep driveways free of oil and grease
  • Do not keep inoperable or unlicensed vehicles on the property
  • You and your guests may not work on motor vehicles in the parking lot of the complex

Lights, Filters and Fuses

  • Replace burned-out electric light bulbs and blown fuses
  • Reset tripped circuit breakers and oven timers
  • Leave working light bulbs in all electrical sockets at end of tenancy
  • Relight oil or gas furnaces and hot water heaters
  • Replace heating/air conditioning filters at least every three months
  • Leave new filter in the air return at end of tenancy


  • Use a professional carpet cleaning service to steam clean carpets unless you have written permission to clean them yourself
  • Carpets are to be professionally cleaned upon vacating and a receipt provided

Fire Safety

  • If you have never used a fireplace before, ask for instruction on how to use it
  • Do not store ashes in trash cans
  • Do not build a wood fire in a fireplace that has connections for gas logs
  • Do not use kerosene heaters
  • Do not use grills within 10 feet (horizontally or vertically) of anything that will burn

Water Lines

To help prevent water lines from freezing and bursting during cold weather:

  • Allow water to trickle and place lights as appropriate
  • If you are going to be away from home, have water turned off and water lines drained or leave sufficient heat in the house
  • Disconnect garden hoses from the outside faucets

Maintenance Repairs

  • If you do not keep an appointment to be home for maintenance or repair work, the worker’s time will be charged to you
  • If you request repairs and the worker is unable to enter due to extra locks or chains on the door not being removed, the worker’s time will be charged to you
  • You will be charged for any service calls to repair items that you are responsible for maintaining
  • You may not authorize any maintenance or repairs at Landlord’s or Agent’s expense
  • You will not be reimbursed for any unauthorized repairs that Landlord is responsible for


  • Keep the Premises free from visible infestations of roaches, ants, hornets, bees, mice, bedbugs and other pests
  • Depending on your property there may be regular pest control measures. However, you are responsible for keeping the property in a clean condition. Residents are responsible if property infestation is a direct result of the manner in which the property is kept


  • Do not change or remove any existing locks or add any additional locks without Agent’s written permission

Mold and Mildew

To help prevent mold and mildew from accumulating in the Premises:

  • Clean and dust the Premises on a regular basis
  • Remove moisture on windows, walls, and other surfaces as soon as possible
  • Immediately notify Agent of any evidence of a water leak or excessive moisture or standing water
  • Immediately notify Agent of the presence of mold, mildew, or similar growth in the Premises after you have attempted to remove it using common household cleaning solutions or anti-microbial products
  • Immediately notify Agent of any malfunction of any part of the heating, ventilation, air conditioning, plumbing, or laundry systems


  • Mow the grass in a timely manner
  • Clean any gutters and trim any shrubs at least semi-annually
  • Keep the porches, patios, balconies, and front and backyards free of clutter, unsightly items, and other personal articles

Trusted By Industry Leaders

IREM logo
Equal Housing Opportunity Logo
NAA logo
EOS logo
National Association of Residential Property Managers logo
AMO logo