Maintenance FAQ for Rental Homes in Raleigh, NC, and Georgia
Everything under one roof: In-House maintenance for rental homes, apartment buildings, and investment properties in Raleigh and Throughout the Carolinas and Georgia. We’ll customize the way we maintain and manage your properties.
What Does Responsive Maintenance Look Like with TradeMark Residential?
We like to tell owners and investors that TradeMark Residential is the one-stop-shop for all housing needs. That extends to maintenance. We have a responsive, talented, and cost-efficient team of maintenance technicians ready to respond to the repair requests that come in. Having our own team in place allows us to keep your costs down when it comes to repairs and turnover. It also allows us to completely control the maintenance schedules of the professionals who are doing work at your property. This is efficient and tenant-friendly.
When something needs to be repaired or replaced that is outside of our area of expertise, we’re quick to call in one of our trusted maintenance partners who is licensed and insured.
We guarantee performance, and we have a complete support team ready to answer any questions or solve any problems when it comes to maintenance requests, repair timelines, and invoicing.
How are Repairs Handled?
Through their online portal, both tenants and owners have the ability to submit a maintenance request. This portal gives them the convenience to detail the issue at hand and even upload relevant photos. We strive for absolute transparency in our maintenance procedures.
Who Are Your Vendors?
We use a combination of in-house qualified technicians and a vast network of approved vendors. .
Who Pays for Maintenance?
The financial onus of covering repairs, including those categorized under normal “wear and tear,” falls on the property owner for their investment property. However, should the tenant be deemed responsible for causing damage or neglecting necessary property upkeep, we will take appropriate action to bill the tenant and ensure the owner is compensated accordingly.
Resident Maintenance Resources
We appreciate your prompt reporting of anything that’s broken, not working, or just…off.
When you report repair needs right away, we can make the necessary fix immediately, keeping your home comfortable. Log onto your tenant portal, or give us a call.
Emergency Maintenance
If you’re in danger, call 911. If you’re experiencing a maintenance emergency, call our hotline at 919-520-4010.
Request Maintenance
Routine repairs that are NOT emergencies should be made through your resident portal. Upload photos, too, if you can! Every detail helps.
Resident Information
Take a look at the move-out checklist if you’re ready to say goodbye and you want to get your full security deposit back. More tenant info is here, too.
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