Frequently Asked Question

Search to better understand some key information regarding responsibilities of residents and other important reminders.

You and your guests may park only in designated areas and not on the grass

Keep driveways free of oil and grease

Do not keep inoperable or unlicensed vehicles on the property

You and your guests may not work on motor vehicles in the parking lot of the complex


Replace burned-out electric light bulbs and blown fuses

Reset tripped circuit breakers and oven timers

Leave working light bulbs in all electrical sockets at end of tenancy

Relight oil or gas furnaces and hot water heaters

Replace heating/air conditioning filters at least every three months

Leave new filter in the air return at end of tenancy

Use a professional carpet cleaning service to steam clean carpets unless you have written permission to clean them yourself

Carpets are to be professionally cleaned upon vacating and a receipt provided

If you have never used a fireplace before, ask for instruction on how to use it

Do not store ashes in trash cans

Do not build a wood fire in a fireplace that has connections for gas logs

Do not use kerosene heaters

Do not use grills within 10 feet (horizontally or vertically) of anything that will burn

To help prevent water lines from freezing and bursting during cold weather:

Allow water to trickle and place lights as appropriate

If you are going to be away from home, have water turned off and water lines drained or leave sufficient heat in the house

Disconnect garden hoses from the outside faucets

If you do not keep an appointment to be home for maintenance or repair work, the worker’s time will be charged to you

If you request repairs and the worker is unable to enter due to extra locks or chains on the door not being removed, the worker’s time will be charged to you

You will be charged for any service calls to repair items that you are responsible for maintaining

You may not authorize any maintenance or repairs at Landlord’s or Agent’s expense

You will not be reimbursed for any unauthorized repairs that Landlord is responsible for

Keep the Premises free from visible infestations of roaches, ants, hornets, bees, mice, bedbugs and other pests.

Depending on your property there may be regular pest control measures. However, you are responsible for keeping the property in a clean condition.  Resident is responsible if property infestation is a direct result of the manner in which the property is kept.

Do not change or remove any existing locks or add any additional locks without Agent’s written permission

To help prevent mold and mildew from accumulating in the Premises:

Clean and dust the Premises on a regular basis

Remove moisture on windows, walls, and other surfaces as soon as possible

Immediately notify Agent of any evidence of a water leak or excessive moisture or standing water

Immediately notify Agent of the presence of mold, mildew, or similar growth in the Premises after you have attempted to
remove it using common household cleaning solutions or anti-microbial products

Immediately notify Agent of any malfunction of any part of the heating, ventilation, air conditioning, plumbing, or laundry

Mow the grass in a timely manner

Clean any gutters and trim any shrubs at least semi-annually

Keep the porches, patios, balconies, and front and backyards free of clutter, unsightly items, and other personal articles

For Maintenance Repairs

If you are having a non emergency maintenance need. Login to your resident portal. If this is an emergency call the emergency number and press extension #1

What Constitutes an Emergency?

Understanding what qualifies as an emergency is essential for effective response and resolution. Here’s a list of scenarios that typically constitute an emergency in residential properties:

  1. Water Leaks or Flooding: A burst pipe, overflowing toilet, or significant leaks that can cause structural damage to the property.

  2. Gas Leaks: Any suspected gas leak should be treated as an immediate emergency due to the risk of explosion or health hazards.

  3. Electrical Issues: Exposed wiring, sparks, or other electrical malfunctions that could lead to fire or electric shock.

  4. Heating Failure in Extreme Weather: During severe cold, a malfunctioning heating system can pose significant health risks. If the temperature is above 55 degrees, this will be addressed the next day.

  5. HVAC Failure in Extreme Heat: In extreme heat, a failure in the air conditioning system is considered an emergency. If the temperature is below 85 degrees, this will be taken care of the next day.

  6. Broken Locks or Windows: Situations that compromise the security of the residence, such as broken entry doors or windows.

  7. Fire or Smoke Damage: Any signs of fire or smoke that could indicate a potential risk to the inhabitants.

  8. Sewer Backups: Blockages or backups in the sewer system that may pose sanitary concerns.

  9. Inoperative Smoke Detectors: Malfunctioning smoke or carbon monoxide detectors that compromise safety.

Residential Property Emergency Maintenance

Emergency maintenance is a crucial aspect of residential property management. It deals with unexpected situations that require immediate attention to prevent significant damage, health risks, or safety concerns. At TradeMark Residential, we prioritize your peace of mind, and our dedicated emergency maintenance team is available 24/7 to respond to critical issues.

Emergency/After hours number

Call our main number at (919)510-4010 and select extension 1

If you encounter any of these situations or other urgent problems that may pose a risk to your safety, property, or well-being, please contact our emergency maintenance line immediately. Our trained professionals will assess the situation and take prompt action to resolve the issue.

For non-emergency concerns, we encourage residents to utilize our regular maintenance request channels, allowing us to efficiently prioritize and address all maintenance needs.

Your safety and comfort are our top priorities, and we strive to provide responsive and effective emergency maintenance service when you need it most, with the understanding of conditions and timing as outlined above.